What Makes A Client Happy?

  • Listen to the client and ask questions
  • Ask what matters the most
  • Know your industry better than anyone
  • Reward loyal customers or clients
  • Create ongoing, engaging content that will gain positive attention
  • Always be transparent and honest
  • Be considerate of the client’s time and daily schedule
  • Own your mistakes immediately
  • Respond promptly to feedback
  • Commit to innovation and creativity
  • Go above and beyond the call of duty
  • Don’t be afraid to explore the unknown together
  • Anticipate the needs of your clients and customers
  • Always include clients in the conversation
  • Start investing in your clients with ideas they will notice
  • Know when to stop talking



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Mikael Wagner

Mikael Wagner

Mikael Wagner is a communications project manager with focus on health promotion, public relations , marketing and focus group facilitation.